Grievance Redressal Policy

 

1. Introduction

 

This   Grievance Redressal Policy explains how Globans Pharma handles complaints from customers who buy products and services from our website.

 

2. Company Details 

 

For any assistance, you may contact us using the following details:

● Legal Entity Name: Globans Pharma

● Corporate Office:

● Registered Office:

● Website: www.globanspharma.com

● Website Details:

 

3. Purpose  

 

The Policy functions on attempting to ensure that the Consumers would be treated fairly always, and the Company would undertake its best efforts to deal with any Consumer grievance promptly, efficiently and with courtesy.  

 

4. Grievance Redressal Mechanism  

 

We prioritize customer satisfaction and welcome feedback. For assistance, contact us via our Chat Support.
Grievances include any dissatisfaction with products or services offered through the website, excluding:

 

● Incomplete or vague complaints

● Suggestions

● Requests for guidance or explanation

 

Our designated Grievance Officer will address grievances on time.

Grievance Officer Contact:

● Name:

● Email:

● Phone:

 

Complaints will be acknowledged within 48 hours, and a unique tracking ID will be provided. We aim to resolve grievances within 1 month from receipt. A grievance will be closed if:

 

● The complainant accepts the resolution.

● There is no further communication within 30 days after a response

 

5. Escalation to Nodal Officer  

 

If unresolved, you can escalate your issue to the Nodal Officer.
Nodal Officer Contact:

 

● Name:

● Email:

● Phone:

 

6. Information Requests

 

Before purchasing, you may request:

● Principal geographic address of the seller

● Website details

 

Contact information for dispute resolution